CUSTOMER SERVICE,
BUILT AROUND YOU

Our Customer Services Team is your first point of contact for all customer service enquiries. The team will take ownership of your query, coordinate with the relevant department where required and keep you informed as it progresses.

Email:

Telephone:

Our team can assist with orders and order status, deliveries, installations, product issues and replacements, backorders, surveys and general customer service enquiries.

If your query requires input from another JTC team, Customer Services will coordinate this on your behalf.

Providing as much information as possible at the outset helps us deal with your enquiry quickly and efficiently.

Where applicable, please include your company name, project or site details, order or reference number, a clear description of your enquiry or issue and photographs of any affected products.

Email: --------------------------------

We aim to acknowledge your enquiry within -------- working hours and provide an initial response or update within -------- working hours/days.

Where an issue requires further investigation, we will keep you informed of progress and advise you of the next steps.

Please contact our Customer Services Team with your order or project reference, details of the missing or damaged item and photographs where appropriate.

We will review the information provided and advise you of the next steps, including replacement arrangements where required.

Email: --------------------------------
Telephone: --------------------------------

Contact Customer Services with your order, project or site reference and the team will provide you with the latest information available.

Where we need to obtain an update from another department, we will coordinate this for you.

Email: --------------------------------
Telephone: --------------------------------

Customer Services should be your first point of contact for installation or site-related enquiries.

We will record the details and liaise with the appropriate JTC team to ensure the matter is progressed and you are kept informed.

Email: --------------------------------
Telephone: --------------------------------

our enquiry will be recorded and reviewed by Customer Services. We will establish what action is required, involve the appropriate team where necessary and maintain oversight of your enquiry through to resolution.

Our aim is to provide clear communication and clear ownership throughout the process, so you know what is happening and what to expect next.

If you feel your issue has not been resolved appropriately, we have a clear escalation process in place.

We ask that issues are raised with Customer Services in the first instance before progressing through the escalation process.

Customer Services
Email: --------------------------------

Customer Services Manager
Email: --------------------------------

General Manager
Email: --------------------------------

Director
Email: --------------------------------

Full details of our escalation process and expected response times can also be found in our Customer Services Guide.

For customer service-related enquiries, we ask that you contact our Customer Services Team in the first instance.

Having one clear point of contact allows us to record your enquiry, ensure it reaches the right team and maintain ownership through to resolution, rather than requiring you to determine who within JTC needs to deal with it.

Customer Services Email: --------------------------------
Customer Services Telephone: --------------------------------

Our full Customer Services Guide is available to download from this page.

The guide provides further information about our Customer Services Team, how to contact us, the support you can expect, your customer journey and our escalation process.